Phenomenal

Privacy Policy

Effective Date: June 10, 2026  |  Last Updated: June 10, 2026

Welcome to Phenomenal ("we," "us," or "our"), operated by Nataliya Preiss at phenomenalcoach.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our coaching services, join our email list, or book a call.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information — name, email address, and any details submitted through our contact form or Calendly booking.
• Email list data — your name and email address when you subscribe via Flodesk.
• Communications — messages you send directly to info@PhenomenalCoach.com.
• Usage and tracking data — pages visited, time on site, browser type, device identifiers, IP address, and referring URLs, collected automatically via cookies and tracking technologies including the Meta Pixel.

2. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website (e.g., Google Analytics). Activated only with your consent.
• Advertising cookies — used to deliver relevant ads and measure ad campaign performance. This includes the Meta Pixel (Facebook/Instagram). Activated only with your consent.

3. Meta Pixel & Advertising Tracking Meta Ads

We use the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. (Facebook/Instagram), on our website. The Meta Pixel may collect the following data when you visit our site:

• Pages you view on our website
• Actions you take (such as clicking a button or submitting a form)
• Your IP address, browser type, and device information
• Facebook cookie data if you are logged into Facebook

This data is sent to Meta and used to:

• Show you relevant Phenomenal ads on Facebook and Instagram
• Build Custom Audiences for retargeting campaigns
• Measure the effectiveness of our advertising
• Optimize ad delivery and performance

The Meta Pixel will only be activated after you have given your explicit consent via our cookie banner. You may withdraw consent at any time. You can also opt out of Meta's use of your data for ad targeting through your Facebook Ad Preferences or via the Digital Advertising Alliance opt-out tool.

For more information on how Meta uses this data, see Meta's Privacy Policy.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule coaching calls
• Send you newsletters, updates, and promotional content (only with your consent)
• Deliver coaching programs, retreats, and other services you have enrolled in
• Show you relevant advertising on Facebook and Instagram via the Meta Pixel (only with your consent)
• Improve our website and understand how visitors engage with it
• Comply with applicable legal obligations

5. Third-Party Services

We use trusted third-party platforms that may process your data on our behalf:

• Meta Platforms, Inc. — Meta Pixel for advertising and retargeting (subject to Meta's Privacy Policy)
• Calendly — for booking discovery calls (subject to Calendly's Privacy Policy)
• Flodesk — for email marketing and list management (subject to Flodesk's Privacy Policy)
• Showit — our website hosting platform
• Google Analytics — for website analytics (where applicable)

These third parties have their own privacy policies. We do not sell your personal data to any third party.

6. Email Marketing

If you subscribe to our email list, you consent to receive marketing communications from us. Every email includes an unsubscribe link. You may opt out at any time by clicking that link or emailing info@PhenomenalCoach.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services or as required by law. Custom Audiences built from pixel data are refreshed regularly; data older than 180 days is not used for audience targeting. You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for email marketing or cookie tracking at any time
• Opt out of targeted advertising (see Section 3 above)
• Lodge a complaint with a supervisory authority (EU/UK residents)
• California residents: opt out of the sale or sharing of personal information under CCPA

To exercise any of these rights, contact us at info@PhenomenalCoach.com.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13.

10. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes are posted constitutes acceptance of the updated policy.